Frequently Asked Questions

Parcels and Returns

Q. May I use recycled boxes when I send my returns back??

A. OCS encourages the use of re cycled boxes, clearly labeled with receivers name and address

Q. How long does it take for a return to go Interstate?

A. Two to three working days. Depending on arrangement, check with the relevant wholesaler.

Accounts

Q. When do I receive an invoice?

A. Monthly

Q. How can I pay my bill?

A. Cheque or EFT

Q. Where do I send my payment?

A. You can hand your cheque to your driver or post it to:

Optical Courier Service
PO Box 1112
Box Hill VIC 3128

Q. What are our payment terms?

A. Strictly 30 days

Q. Do you need to quote my customer code when you pay by EFT?

A. Yes you will find the code on the bottom left hand side of your invoice/statement